How to conduct user research throughout the service delivery process
Date adopted
Last update:
November 15, 2025
User research plays a part in every phase of the service delivery process. This section contains guidance for project teams to help them understand what types of user research they may want to undertake in each phase.
Conception and ideation
See what user research techniques you can use in conception and ideation.
Discovery
See what user research techniques you can use in Discovery.
Alpha
See what user research techniques you can use in Alpha.
Beta testing and live
See what user research techniques you can use in Beta testing and once your service is live.